Solution 1 – Changing the default message format In other words Only use Rich Text when you have an absolute need for it and know that the recipients mail client supports it.
The following shows the message format order from best to least compatible with other mail clients: To prevent sending out Winmail.dat files, make sure you don’t send out Rich Text formatted messages to people who use a mail client other than Outlook as Outlook is basically the only mail clients which supports that format. Prevent sending out a Winmail.dat attachment Therefor, it is important to prevent Outlook from sending out your emails with Winmail.dat attachments. In most cases, simply renaming the Winmail.dat attachment to the actual attachment name will allow you to recover the attachment. When a receiver, whose client doesn’t support Rich Text format, gets a message that has a Winmail.dat attachment, it could be the case that any other attachment that got sent with the message will be within the Winmail.dat file as well and therefore inaccessible for the receiver. Winmail.dat and missing other attachments
Solution 3 – Change on a per message basis.Solution 2 – Use Rich Text internally but not externally.Solution 1 – Changing the default message format.Prevent sending out a Winmail.dat attachment.Winmail.dat and missing other attachments.When you send a message to someone whose mail client doesn’t support Rich Text format (basically any other mail client which is not developed by Microsoft) or when it is improperly converted on the mail server, they will receive the message with the Winmail.dat file as an attachment.
#WINDAT READER VERIFICATION#
OTRS recommendation verification window.The Winmail.dat file holds information for the Rich Text message format. If you see the massage about OTRS Group recommendation please click Continue button.
#WINDAT READER INSTALL#
If you followed all the steps above you should now click the Install package button inside the Action window.
After unzipping the package you should find the installation file in the patch:Ĭhoose the "ConvertWinmailDat-5.0.2.opm" file and click open in the web browser window. Choose the file button inside the Package Manager.Īfter clicking the button there will appear a new browser window which will allow you to choose the file you want to install. Inside the Package Manager click on the Choose the file button inside the Actions window which you will find on the left side of the panel. Package Manager module inside the Administration panel.
#WINDAT READER SOFTWARE#
This module will allow you to updated and extend your system with software packages. Then go to the System Administration window and find the Package Manager module at the very bottom of the Administration panel. OTRS user logged as Administrator.Īfter logging in go to the chart Admin and click it to open the Admistration panel. This is necessary to install the package further. This Add On is supported by OTRS v5.x.x., v6.x.x.Īfter downloading and unzipping the package you have to be logged in as the OTRS Administrator. Add on that allows to add attachment to ticket from winmail.dat
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